Refund policy

Returns & Exchanges

As a small business producing limited drops and small-batch collections, we kindly ask that all return or exchange requests be made within 7 days of delivery for store credit or exchange only.

Items must be unworn, unwashed, and in their original condition to be eligible for a return. Sale Items are final sale and cannot be returned or exchanged.

We’re always happy to assist with sizing, fit questions, or product details prior to ordering to help you find the perfect piece. Because many of our items are made in limited quantities, this policy helps us continue creating thoughtful, small-run collections while minimizing excess inventory.

Customers are responsible for return shipping costs. For convenience, we’re happy to provide a prepaid return label, with an $8 shipping fee deducted from the final store credit amount.

Exchanges

Need a different size? We're happy to help when the requested size is available. Please initiate a return request through your customer account and we'll review the request and help process your exchange.

How to start a return

To submit a return request, sign into your customer account and select the order you'd like to return.

Thank you for supporting our small business — we truly appreciate every order.

You can always contact us for any exchange questions at holly@madebyei8ht.com.